Cancellation & Refund Policy

1. Cancelling or rescheduling a pickup

• Free until 1 hour before your slot. Cancel or move your pickup up to one hour before the start of your slot at no charge — call or email us with your order ID.
• Less than 1 hour before. The partner may already be on the way. We will always try to accommodate you, but a [TO CONFIRM: late-cancellation fee, if any — else state “no fee”] may apply.
• After collection. Once your items have been collected and cleaning has begun, the order cannot be cancelled. We will return the items to you and the cleaning charge stands.

2. Missed pickups

If nobody is available at your address during the slot, our executive will call you and wait a short while. If we still cannot collect, we will contact you to rebook at no charge. Repeated missed pickups may mean we ask you to confirm before we schedule again. If we miss your slot, you pay nothing and we will rebook at a time that suits you.

3. If you are not happy with the cleaning

Tell us within [TO CONFIRM: re-clean window, e.g. 24 hours] of delivery and we will have the item re-cleaned free of charge. Some stains and marks are permanent or cannot be removed without damaging the fabric — where that is the case, we will explain what was tried.

4. Damaged or lost items

• Report damage or a missing item within [TO CONFIRM: claim window, e.g. 48 hours] of delivery, with your order ID and a photo where relevant.
• We investigate with the laundry partner and respond within [TO CONFIRM: response time, e.g. 3 working days].
• Where the item was lost or damaged through our or our partner's fault, compensation is [TO CONFIRM: compensation basis, e.g. up to 10× the cleaning charge for that item], taking the item's age and condition into account.
• We cannot accept claims for items damaged by pre-existing wear, manufacturing defects, missing or incorrect care labels, or for valuables left in pockets.

5. Billing corrections

Because the final item count is confirmed at pickup and you pay on delivery, billing disputes are rare. If you believe you were charged incorrectly, contact us within [TO CONFIRM: billing dispute window, e.g. 7 days] with your order ID and we will review the count and rates and correct any error.

6. Refund method and timing

Where a refund is due — for example, an amount collected in error — it is returned by UPI or cash to the number or person who paid, within [TO CONFIRM: refund timeline, e.g. 5–7 working days] of us agreeing the refund.

7. How to reach us

Call or email us with your order ID (for example KR-10284). Orders placed with an email address also receive a confirmation you can reply to directly.